Terms of service

Mat & Runner – Terms & Conditions

Welcome to Mat & Runner!
By browsing or making a purchase on our website, you agree to the following Terms & Conditions.
Please read them carefully before placing an order — your dining experience deserves only the best in table décor and craftsmanship.

1. Definitions

Consumer: An individual purchasing placemats, table runners, and related home accessories for personal, non-commercial use.
Distance Contract: A purchase agreement completed remotely through our website.
Durable Medium: A method to store information unchanged (e.g., email).
Right of Withdrawal: You may return your purchase within 14 days of receiving your item(s), subject to exclusions (e.g., customized or made-to-order products).

2. Applicability

These Terms apply to all purchases made through the Mat & Runner website.
By placing an order, you acknowledge and accept these Terms.
If any part conflicts with your local consumer laws, the version offering greater protection to you will apply.

3. Our Offer

We promise to:

  • Provide detailed product descriptions and accurate images of our placemats and table runners (including material, texture, and size details).

  • Offer transparent pricing, inclusive of applicable taxes and shipping fees.

  • Occasionally run special promotions or discounts, which may change without prior notice.

4. Order Process

  • A purchase contract is formed once your payment is successfully processed.

  • You will receive a confirmation email once your order is placed.

  • All transactions are processed through secure, encrypted payment gateways.

  • We reserve the right to cancel orders due to pricing errors, stock unavailability, or suspected fraudulent activity.

5. Right of Withdrawal

You may cancel your order within 14 days of receipt.
To initiate a return, please contact us via the details on our Contact page within the return window.
Items must be unused, unwashed, and in their original packaging with all tags intact.

Exclusions: Customized, made-to-order, or limited-edition pieces are not eligible for return unless defective.
Refunds are processed within 14 days after receiving and inspecting the returned item(s).

6. Returns & Refunds

  • Return shipping is the customer’s responsibility unless the product is faulty or incorrect.

  • Refunds are issued to the original payment method used at checkout.

  • Items showing signs of use, washing, or alteration are not eligible for a refund unless proven defective.

7. Pricing

  • All prices are listed in USD, unless otherwise stated.

  • Promotional pricing is valid only during the stated offer period.

  • Mat & Runner reserves the right to correct any pricing or typographical errors.

  • International customers are responsible for customs duties, taxes, or import fees applicable in their country.

8. Product Quality & Warranty

All products are carefully inspected and described accurately before shipment.
Claims for damaged or faulty items must be made within 14 days of delivery.

The warranty does not cover:

  • Normal wear and tear

  • Damage caused by improper cleaning or care

  • Stains, water damage, or misuse

  • Unauthorized alterations or third-party repairs

9. Shipping & Delivery

  • Orders are shipped to the address provided at checkout. Please double-check your information before submitting.

  • Standard delivery is typically within 30 days, unless otherwise indicated.

  • We will notify you promptly in case of delays.

  • If an item becomes unavailable post-purchase, we may offer an alternative or issue a full refund.

10. Payments

  • Full payment is required at checkout.

  • We accept major credit/debit cards, PayPal, and other secure payment options.

  • For billing or payment concerns, please contact our customer support team immediately.

11. Complaints & Support

  • Any issues should be reported within 7 days of receiving your order.

  • Our team aims to respond within 14 business days.

  • Valid claims may result in a refund, replacement, or repair, depending on the case.

12. Dispute Resolution

We aim to resolve all matters fairly and amicably.
If a resolution cannot be reached informally, disputes may be referred to a mutually agreed mediator.

13. Force Majeure

Mat & Runner is not responsible for delays or failures caused by circumstances beyond our control, such as natural disasters, strikes, or logistics disruptions.

14. Changes to Terms

We may update these Terms & Conditions periodically.
The latest version will always be available on our website and will apply from the date of publication.